Knowledge Hub

Insights for service operations professionals

News, guides, case studies, and product updates - covering care operations, workforce scheduling, compliance, and the sectors we serve.

All Articles

Milestone

Sognos Solutions Celebrates 9 Years of Growth, Innovation, and Microsoft Dynamics 365 Expertise

Today marks a major milestone – 9 years of Sognos Solutions.

News

Sognos Solutions Moves to New Office in North Sydney

We're thrilled to share that Sognos Solutions has officially moved to our new office at 1 Denison Street, North Sydney. The new office offers a great location with ample opportunities.

Insights

Smarter facilities management with Dynamics 365

Facilities management can often be an intricate balancing act. You're balancing assets, people, contractors, compliance, and customer expectations across multiple sites, often with work that can't wait until tomorrow.

Insights

From chaos to control: Modernising field services

Field services do not usually fall into chaos overnight. It creeps in. A handful of urgent jobs arrive, priorities change mid-day, and the schedule gets stitched together with phone calls, spreadsheets, and best guesses.

Insights

The aged care quality standards: What's changing in 2026, and how to implement

Under the strengthened Aged Care Quality Standards brought in on November 1, 2025, quality of care is judged less by intent and more by what you can demonstrate in everyday records.

Insights

Innovation in aged care: What Australia can learn from systems already under strain

Australia has entered a new era in aged care. With the rights-based Aged Care Act and the Support at Home program now in place, expectations are shifting from 'having policies' to consistently demonstrating safe, person-centred care.

Insights

Data residency in Australian healthcare: Sorting fact from fiction

A persistent myth in healthcare IT is that data must stay onshore to stay safe. Many providers - especially in mental health, disability, and aged care - are told that hosting data overseas is non-compliant or even illegal.

Insights

Compliance without the paperwork: Finding the right NDIS reporting tools for your organisation

If you lead a disability service today, you can feel it - compliance is back at the centre of everything. The NDIS Commission expects every provider to run a working incident management system, document outcomes, and respond to audits with confidence.

Insights

Aged care reform 2025/26: What providers need to do now

Reform has landed. Now the real work begins. The new Aged Care Act and Support at Home program came into force, reshaping how aged care operates, funds and proves quality. It is the most significant structural change in a generation.

Insights

Admin overload in care: Why it's burning out frontline workers

Across Australia and New Zealand, frontline teams in care and community services are under pressure. Time with people is shrinking as screens take over the workday - and it's pushing good workers out the door.

News

Sognos Solutions Expands to New Zealand with Official Launch at Microsoft House in Auckland

Sognos Solutions is proud to announce the official launch of Sognos Solutions New Zealand Limited. This expansion was marked by a milestone event at Microsoft's Auckland offices.

Insights

Mobile care app solutions: Empowering your frontline workforce with Dataverse

Frontline care relies on connection - between people, information, and place. Yet for many teams, mobile tools still slow things down. Coverage drops. Logins fail. Notes get written on paper and entered hours later.

Insights

Mental health and disability workforce burnout: A growing crisis

Across Australia, providers in mental health and disability care are facing a growing crisis. Recruitment is harder. Retention is slipping. Rosters are stretched thin - and the people who remain are carrying more than they should.

Insights

Reducing Administrative Burden Through Automated Compliance Tracking in Field Service

In highly regulated industries like utilities, healthcare, and infrastructure, compliance isn't optional - it's a daily operational necessity. Yet many field service organisations still rely on manual compliance tracking.

Insights

Power Apps in Action – Customising Your FSM for Industry-Specific Needs

One-size-fits-all rarely works in field service management. Industries like utilities, healthcare, logistics, and infrastructure have unique operational needs, compliance requirements, and customer expectations.

News

New Beginnings | Office Premises in India

As we continue to grow and evolve, we are excited to announce the opening of our new office premises in India - expanding our delivery capability and global footprint.

Events

Sognos at FSM Summit 2024: Driving the Future of Field Service in Sydney

The Field Service Management (FSM) Summit 2024 in Sydney brought together the brightest minds in service innovation, and Sognos Solutions was proud to be part of the conversation.

Webinar

Enhancing Participant Care with Field Service Management

Watch the playback of our webinar with Microsoft and Flourish Australia - exploring how field service management is transforming participant care delivery.