Designing Services Around Real Lives, Not System Boundaries
A breakfast event for NFP leaders in health, social and community care
Hosted at Microsoft and aligned with the spirit of Microsoft Elevate, this event brings together NFP leaders in health, social and community care to explore how providers can respond to growing service complexity while supporting more connected, sustainable and human-centred care.
Hosted by Microsoft Elevate
Supported by Software One
When
Thursday 17 September
8.30 am – 10.30 am
Where
Microsoft, Level 27,
1 Denison Street,
North Sydney, NSW 2060
Places limited
35 attendees
Across health, social and community care, people’s needs are rarely confined to one service category. Individuals and families often require coordinated support across mental health, disability, aged care, housing, employment, family services and community care. Yet providers are often expected to deliver this support through separate programs, funding streams, systems and reporting frameworks.
For NFP leaders, this creates real pressure.
- Keep care coordinated when needs are complex
- Support mobile and frontline teams without adding more admin
- Maintain visibility, compliance and quality while keeping care personal and human
Join Sognos and Microsoft for a practical breakfast conversation with Bill Gye OAM, one of the sector’s most respected leaders in community-led mental health.
A practical conversation for sector leaders
This session is designed for leaders across the NFP health, social and community care sector who are navigating complex service delivery, growing compliance demands, workforce pressure and the need for better visibility across care.
Gain a clearer view of service complexity
Learn practical approaches to support frontline teams
See how connected systems and AI-supported tools can reduce admin burden
You will walk away with a clearer way to think about complexity in care and a practical view of how connected systems, smarter workflows and AI-supported tools can help reduce admin burden and support frontline teams to focus on what matters most.
Bill Gye OAM
Director of Education and Training, WEA Sydney
Joining us is Bill Gye OAM, B.A. (Hons. Psych); M.Cog.Sci. (Cognitive Science — UNSW), one of the sector’s most respected leaders, bringing deep insight into community-led mental health.
Bill is currently Director of Education and Training at WEA Sydney. He previously served as CEO of Community Mental Health Australia from 2019 to 2024, and CEO of Ostara Australia, one of Australia’s largest specialist mental health employment service providers. Earlier roles include General Manager of Recovery Services at OneDoor Mental Health, formerly the Schizophrenia Fellowship of NSW, and CEO of Options Community Enterprises. He has worked across the care and community sector since 1978.
Bill writes on Substack, including the series Surviving and Thriving in the Age of Intelligent Machines, and has co-authored several peer-reviewed papers. He has closely followed the development and societal impact of artificial intelligence for more than three decades, with a particular interest in how AI is reshaping human services, workforce models and the future of care.
8.30 am – 11.00 am
8.30 am
Registration and breakfast
9.00 am
Welcome from Microsoft Elevate — Joanna Killalea-Walford, Partner Development Manager, Microsoft
9.10 am
Keynote presentation by Bill Gye, Director of Education and Training, WEA Sydney: Designing Services Around Real Lives, Not System Boundaries
9.40 am
Facilitated discussion / Q&A
9.55 am
Sognos perspective: supporting complex care and mobile service delivery, including live demo
10.35 am
Networking and close
11.00 am
Event concludes
NFP leaders shaping how care is delivered
Across NFP health, social and community care organisations. It will be especially relevant for providers working across mental health, disability, aged care, community health, family services, psychosocial support, outreach and mobile service delivery.
Solutions Partner
Sognos is a Microsoft-native business solutions partner working with health, social and community care organisations across Australia and New Zealand. We support providers delivering complex frontline services, including mental health, disability, aged care, community health, psychosocial support and mobile care teams.
What makes Sognos different is our focus on real service delivery: care coordination, compliance, rostering, workforce visibility and reducing admin burden for frontline teams. Built on Microsoft Dynamics 365, Power Platform and AI, our solutions are designed to work within the Microsoft ecosystem while supporting the way care is actually delivered.
Sognos was recently recognised as a finalist in the 2026 Impact Awards.
Microsoft, Level 27, 1 Denison Street, North Sydney
Microsoft is located in the heart of North Sydney and is easy to access by public transport. The closest station is Victoria Cross Metro Station, approximately a 7-minute walk to 1 Denison Street. North Sydney Station is also nearby and within walking distance.
Several bus routes also service the North Sydney CBD, with stops close to Denison Street. For the easiest route on the day, we recommend checking Transport for NSW before you travel.
If you are driving, please note that parking at 1 Denison Street is limited. There are several paid parking options nearby, including Wilson Parking locations around Denison Street, Berry Street, Walker Street and Miller Street. We recommend allowing extra time for parking during the morning peak.
Ready to join the conversation?
This is a complimentary breakfast event for NFP leaders in health, social and community care. Places are limited to 35 attendees.