One platform. From intake to outcome.
Deliver safer, simpler care in the field. From mental health to aged care, we help providers reduce admin and stay service-ready - whatever changes come next.
The right worker - for every job - in real time.
Allocate the right people, at the right time, to the right services - automatically. Putting real-time optimisation in the hands of your operations team.
What SognosRoster Solves
Manual rostering can't keep up with shifting demand, complex skill matching, and last-minute changes.
What SognosRoster Solves
Manual rostering can't keep up with shifting demand, complex skill matching, and last-minute changes.
Other Products
Explore the full Sognos platform.
Family context. Built into every record.
Sognos Genogram maps the relationships, histories, and support networks that shape service delivery - giving your team the context they need to deliver better outcomes.
SognosRoster
Workforce scheduling shouldn't work like this
Manual rostering, compliance risks, and disconnected data are the default for most service operations. SognosRoster fixes the root causes, not the symptoms.
Manual rostering consumes weeks every month
Workforce managers in high-volume environments spend 20–30% of their week on scheduling. Spreadsheets, phone calls, and calendar juggling are the norm - and the first disruption unravels everything.
Demand-driven roster generation - services are matched to workers based on skills, availability, location, and compliance status automatically, from the moment a service request is confirmed.
Skills matching is error-prone at scale
Checking that every worker holds the right qualifications, active certifications, and client-specific clearances manually at volume is a compliance liability - and it breaks down when things move fast.
Every worker allocation is validated against qualification requirements, compliance certifications, and client preferences before it's confirmed - automatically, at the point of scheduling.
Real-time changes break the day's schedule
A sick-leave call at 6am can trigger hours of phone calls to find a replacement. The cascading effect - travel rerouting, coverage gaps, client notifications - compounds through the whole day.
When plans change - sick leave, service additions, cancellations - SognosRoster reoptimises the affected day in minutes and notifies the right workers automatically. No phone cascade.
Disconnected systems mean workforce data lives in spreadsheets
When rostering runs separately from care management, visit records don't match care plans, coordinators reconcile discrepancies daily, and nothing is where regulators expect it to be.
SognosRoster and SognosCare share the same data layer. Visit records, care plans, and participant history stay in sync automatically - without manual reconciliation or duplicate entry.
Features
Built for the full scheduling lifecycle
S
Sarah K.
Support visit
M
Marcus T.
Allied health
P
Priya M.
Transport
J
James O.
Community access
E
Emma R.
Support visit
Intelligent Scheduling
Demand-driven roster generation that works from confirmed service demand - matching workers to shifts based on skills, certifications, availability, and location in a single automated pass.
- Automated roster generation from confirmed service requests
- Configurable scheduling rules per service type and client requirement
- Bulk schedule preview before publishing to workers
- Override controls for manual adjustments without breaking automation
First Aid Certificate
Jun 2026Valid
NDIS Worker Screening
Mar 2027Valid
Manual Handling
Dec 2025Valid
Medication Administration
May 2025Expiring
Skills & Compliance Matching
Every worker allocation is validated against qualification requirements, active certifications, and client-specific preferences before confirmation. Compliance isn't a post-hoc check - it's a scheduling precondition.
- Multi-dimensional matching: skills, certs, client preferences, gender requirements
- Real-time certification expiry tracking with automated alerts
- Automatic ineligibility flags when compliance requirements aren't met
- Compliance audit trail per shift allocation
Today's routes
OptimisedSarah K.4 stops38 min−22 min
Marcus T.3 stops25 min−14 min
James O.5 stops52 min−31 min
Route Optimisation
Geography and travel time are factored into every scheduling decision - reducing drive time, fuel cost, and lateness across field-based service environments.
- Real-time distance and travel time factored into scheduling
- Geographic clustering to minimise cross-city dispatching
- Travel time reporting for cost transparency and worker pay
- Worker travel allowance calculations automated per award conditions
Disruption detected
Sarah K. - sick leave. 3 services affected.
E
Emma R.98%+12 minP
Priya M.91%+18 minJ
James O.84%+25 minReal-Time Adjustments
When plans change - sick leave, service additions, cancellations - SognosRoster reoptimises the affected day in minutes and notifies the right workers automatically. No phone cascade.
- One-click replacement worker suggestions ranked by proximity and skills
- Automated worker and client notifications on schedule changes
- Disruption impact summary showing affected services and coverage gaps
- Day-of adjustment audit log for compliance and dispute resolution
Today - 4 visits
Sarah K.
08:00
R. Thompson
Support
10:30
M. Chen
Transport
13:00
P. Davis
Community
15:30
A. Wilson
Support
Mobile Worker App
Field workers see their schedule, accept shifts, check in on arrival, record service notes, and capture signatures - entirely from their phone. No paper, no manual entry, no separate login.
- Shift acceptance and full schedule view for workers
- GPS-verified check-in and check-out per service visit
- In-app progress notes and incident capture
- Offline mode for areas with poor connectivity
Copilot insight - Thursday roster
3 workers are scheduled within 500m of each other between 10am–12pm. Reassigning one visit could save 45 minutes of total drive time.
Copilot AI Optimisation
AI surfaces scheduling inefficiencies, predicts demand gaps, and recommends workforce actions - embedded directly in the Dynamics 365 environment. No new tool to log into.
- Demand gap prediction based on historical service patterns
- AI-suggested scheduling improvements surfaced in the roster view
- Natural language queries across workforce and schedule data
- Anomaly detection for coverage risks and compliance gaps
Intelligent Scheduling
Demand-driven roster generation that works from confirmed service demand - matching workers to shifts based on skills, certifications, availability, and location in a single automated pass.
- Automated roster generation from confirmed service requests
- Configurable scheduling rules per service type and client requirement
- Bulk schedule preview before publishing to workers
- Override controls for manual adjustments without breaking automation
S
Sarah K.
Support visit
M
Marcus T.
Allied health
P
Priya M.
Transport
J
James O.
Community access
E
Emma R.
Support visit
Key Advantages
Designed for complex, real-world rostering
Reduces manual effort and admin burden
Improves utilisation and coverage confidence
Supports compliance without slowing teams
Scales with organisational growth and complexity
Real-time visibility across your entire workforce
Customer Stories
Customer Stories
Company Size
1,100+
Industry
Health & Social Care
Congratulations and well done to everyone that has been a part of this magnificent success! You should all be very proud of the quality of work you produce. You make us very proud - THANK YOU!
Susan McCarthy
Chief Operating Officer, Flourish Australia
Book a Demo
Schedule a 45-minute call to see how Sognos can unify your operations and boost efficiency.
Choose a date
June 2026
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