Sognos

Empowering People, Customers and Processes

Why Choose Sognos?

When information is the core of your business having it available when you need it is imperative. Sognos understands that you want your team to make  decisions for your customers that deliver the best results whether in the office or remote!

Outcomes that benefit your business are our only priority.  We are fortunate that much of our work comes through referrals from satisfied clients. It’s incredibly rewarding to know that the people we have worked with are confident enough in our abilities to recommend us to others.

The trust they’ve placed in us, as a team, is highly valued and what drives us to consistently deliver results that exceed expectations.

Our Solutions

Customer Relationship (CRM) (1)
First in Field Service Management

The right information when your workers need it remote or in office to seamlessly coordinate tasks, and exceed customer expectations.

Customer Relationship (CRM) (2)
Customer Insights

Leverage data to deliver marketing campaigns that benefit your audience and deliver stronger lead conversion to supercharge your growth. 

Customer Relationship (CRM) (4)
Customer Relationships (CRM)

Sort, analyse, and prioritise opportunities while quickly and accurately addressing customer needs to create and grow loyalty.

Customer Relationship (CRM) (3)
Customer Experience

Be a differentiator to your competitors by delivering personalised experiences and interactions that are meaningful to your customers.

Industries We Serve

First in Field Service Management

Organise and optimise your people and operations performed outside of the office, with those working in-office to deliver better experience for your workers and customers. 

Health & Social Care

Wanting your participants to live their best life with dignity means having the right information available to deliver the best outcomes, whether it is residential or aged care, healthcare, social needs or NDIS.

Facilities Management

Ensure that your assets are safe, efficient, functional and operating to the appropriate levels of compliance and legislations.

Industrial Services

Purpose-designed for your field technicians, managers, and organisational performance.  Align your business goals, with your service delivery and compliance requirements.

Local Government

Streamline customer-facing and facility operations to improve delivery and satisfaction while reducing costs, creating a resilient and connected community.

Industries We Serve

First in Field Service Management

Organise and optimise your people and operations performed outside of the office, with those working in-office to deliver better experience for your workers and customers. 

Health & Social Care

Wanting your participants to live their best life with dignity means having the right information available to deliver the best outcomes, whether it is residential or aged care, healthcare, social needs or NDIS.

Facilities Management

Ensure that your assets are safe, efficient, functional and operating to the appropriate levels of compliance and legislations.

Industrial Services

Purpose-designed for your field technicians, managers, and organisational performance.  Align your business goals, with your service delivery and compliance requirements.

Local Government

Streamline customer-facing and facility operations to improve delivery and satisfaction while reducing costs, creating a resilient and connected community.

Feature Article

AI, the Impact on Field Service Management

The impact of AI on Field Service Management (FSM) has been transformative, revolutionising how companies manage their field operations, improve efficiency, and enhance customer satisfaction.
 
It has resulted in more efficient operations, cost savings, improved customer loyalty, and competitive advantages for organisations across various industries.
 
As AI technology continues to advance, its impact on FSM is expected to grow even further, read our latest blog to understand some of the key benefits AI will bring to FSM.

Customer Feature

NECA, A Customer Success Story

Managing over 6000 members, the National Electrical and Communications Association (NECA), found that over the years the need for solutions has lead to a number of legacy systems and manual processes.  This was no longer sustainable with the increasing memberships.

Sognos was asked to come in, assess and develop a solution that would increase productivity and customer satisfaction.

Visit our Customer Stories in our Resources area to learn more.

Our Clients

Ready to get started?

Let us exceed your expectations! 

Contact us to discuss how Microsoft Dynamics 365 can deliver exceptional field service management and customer solutions outcomes for your organisation.