Field Service Management Software:
Empowering People, Customers and Processes
Why Choose Sognos?
When information is the core of your business, having it available when you need it is imperative. At Sognos, we understand that you want your team to make decisions for your customers that deliver the best results, whether in the office or remotely. Our Field Service Management Software ensures your team has the necessary tools to provide outstanding service.
Outcomes that benefit your business are our only priority. With our Customer Relationship Management System, you can effectively manage and nurture customer relationships, ensuring satisfaction and loyalty. We are fortunate that much of our work comes through referrals from satisfied clients. It’s incredibly rewarding to know that the people we have worked with are confident enough in our abilities to recommend us to others.
The trust they’ve placed in us, as a team, is highly valued and what drives us to consistently deliver results that exceed expectations. Our Field Management Software and Microsoft Dynamics 365 CRM integration further streamline your operations, providing comprehensive solutions tailored to your needs.
Our Solutions
First in Field Service Management
The right information when your workers need it remote or in office to seamlessly coordinate tasks, and exceed customer expectations.
Customer Insights
Leverage data to deliver marketing campaigns that benefit your audience and deliver stronger lead conversion to supercharge your growth.
Customer Relationships (CRM)
Sort, analyse, and prioritise opportunities while quickly and accurately addressing customer needs to create and grow loyalty.
Customer Experience
Be a differentiator to your competitors by delivering personalised experiences and interactions that are meaningful to your customers.
Industries We Serve
First in Field Service Management
Organise and optimise your people and operations performed outside of the office, with those working in-office to deliver better experience for your workers and customers.
Health & Social Care
Wanting your participants to live their best life with dignity means having the right information available to deliver the best outcomes, whether it is residential or aged care, healthcare, social needs or NDIS.
Facilities Management
Ensure that your assets are safe, efficient, functional and operating to the appropriate levels of compliance and legislations.
Industrial Services
Purpose-designed for your field technicians, managers, and organisational performance. Align your business goals, with your service delivery and compliance requirements.
Local Government
Streamline customer-facing and facility operations to improve delivery and satisfaction while reducing costs, creating a resilient and connected community.
Industries We Serve
First in Field Service Management
Health &
Social Care
Facilities Management
Industrial Services
Local Government
Organise and optimise your people and operations performed outside of the office, with those working in-office to deliver better experience for your workers and customers.
Wanting your participants to live their best life with dignity means having the right information available to deliver the best outcomes, whether it is residential or aged care, healthcare, social needs or NDIS.
Ensure that your assets are safe, efficient, functional and operating to the appropriate levels of compliance and legislations.
Purpose-designed for your field technicians, managers, and organisational performance. Align your business goals, with your service delivery and compliance requirements.
Streamline customer-facing and facility operations to improve delivery and satisfaction while reducing costs, creating a resilient and connected community.
Feature Article
AI, the Impact on Field Service Management
Customer Feature
NECA, A Customer Success Story
Managing over 6000 members, the National Electrical and Communications Association (NECA), found that over the years the need for solutions has lead to a number of legacy systems and manual processes. This was no longer sustainable with the increasing memberships.
Sognos was asked to come in, assess and develop a solution that would increase productivity and customer satisfaction.
Visit our Customer Stories in our Resources area to learn more.
Our Clients
Ready to get started?
Let us exceed your expectations!
Contact us to discuss how Microsoft Dynamics 365 can deliver exceptional field service management and customer solutions outcomes for your organisation.