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Welcome to The Sognos Pulse

Welcome to the first edition of The Sognos Pulse, our new update for the Microsoft team.

Each edition of The Sognos Pulse will share the signals that matter across care, field service and Microsoft-native innovation, from client work, product updates and partner activity to sector insights, recent momentum and new capability shaping complex service delivery.

Across healthcare, aged care, mental health, disability, community services and challenging field operations, providers are facing more complexity, more compliance pressure and higher expectations around data, reporting and service quality. They need systems that support real service delivery, not just back-office processes.

That is where Sognos continues to focus.

As a Microsoft Solutions Partner for Business Applications, Sognos provide purpose-built solutions on Dynamics 365, Power Platform, Azure and Microsoft AI for complex service environments across Australia and New Zealand.

Healthcare First. Field Services Always. AI at the Centre.

In this edition:

Sognos turns 10 | Recognition across ANZ | Digital Health Sector | Product updates | Flourish Australia | NHS-Proven Solutions
Finance and Operations Capability | Quick Start | Sognos Demo library | Thought Leadership

...and much more.

GROWTH, RECOGNITION & MOMENTUM

Earlier this year, Sognos marked its 10-year milestone, reflecting a decade of work with organisations operating in complex, compliance-driven environments.

Recent recognition across the technology and partner ecosystem has also reinforced Sognos’ growing role across Australia and New Zealand, including finalist recognition at the 2026 techpartner.news Impact Awards, ARN Women in ICT Awards recognition for Miloni Mehta, as well as finalist recognition in the Reseller News Innovation Awards 2026 in New Zealand and most recently, the 2026 ARN Innovation Awards for Digital Transformation.

Together, these milestones reflect Sognos' continued growth across care, field service, and the Microsoft ecosystem.

Recognised for Impact Across Australia and NZ

CONNECTING WITH HEALTHCARE LEADERS

UPCOMING EVENT
FOR NFP LEADERS

Find out more

OTHER NEWS

Sognos continues to build its presence across the digital health and care community, bringing practical, Microsoft-native delivery experience to the service challenges providers face every day: connected care, workforce pressure, compliance, reporting, and frontline delivery.

Earlier this year, as a Bronze Partner at Digital Health Festival 2026 (DHF26), Sognos connected with healthcare leaders, partners and sector stakeholders on the issues shaping modern service delivery, including AI, connected care, frontline teams and the move from disconnected point solutions to integrated Microsoft-based platforms.

That momentum continues through our upcoming Microsoft Elevate event at Microsoft office in North Sydney, Designing Services Around Real Lives, Not System Boundaries. Featuring Bill Gye OAM, the event will bring NFP leaders together to explore how services can be designed around people, not organisational silos.

Sognos is also staying close to the digital health community through AIDH, HIC26 and Talking HealthTech helping bring a practical view of healthcare, aged care, disability and community care transformation.

Product Updates

BUILT FOR COMPLEX CARE AND FIELD OPERATIONS

SognosCare, SognosRoster and SognosGenogram continue to evolve around the real work of care and frontline service delivery.

SognosCare now includes six editions shaped around different care models, including:

This edition of the newsletter spotlights SognosCare for Child and Family Services, designed for organisations managing casework, family relationships, referrals, safety planning and frontline service delivery in one Microsoft-native platform.

SognosCare is not a one-size-fits-all care platform.

It includes dedicated editions shaped around the service models, funding rules and compliance needs of different providers.

Each edition is designed around the real workflows providers manage every day, from intake and assessment through to care planning, service delivery, progress notes, incidents, reporting and compliance evidence.

SognosCare: one Microsoft-native platform, with sector-specific editions built for complex care delivery.

Find out more

For providers managing mobile teams, scheduling is not just a calendar problem. It affects continuity of care, compliance, travel time, workforce utilisation, client experience and service delivery risk.

This platform helps teams allocate the right worker to the right service at the right time, using skills, availability, location and compliance requirements to support better scheduling decisions, while sharing the same data layer as SognosCare, keeping visits, care plans and participant history connected without duplicate entry.

Find out more

SognosGenogram is a purpose-built innovation for complex care environments. It brings family, support and relationship context directly into the case record.

In many service settings, the case record captures what happened, but not always who is involved or how relationships affect care decisions.

Frontline workers can map family structures, support networks, risk factors, protective factors and relationship dynamics in one place, giving teams better context for planning, handover, safety and decision-making.

Find out more

EXPANDING OUR SERVICES INTO FINANCE & SUPPLY CHAIN CAPABILITY

Sognos has expanded its Microsoft Dynamics 365 practice to include Finance and Operations (F&O) capability, supporting organisations that need better control across finance, procurement, supply chain, assets, reporting and broader operations.

This strengthens the Sognos story beyond frontline care delivery. It shows how Sognos can support the broader operating model, from care and field service through to finance, supply chain and reporting.

Current F&O clients include:

SPOTLIGHT ON:

CHILD AND FAMILY SERVICES EDITION

View edition

SognosCare for Child and Family Services extends the SognosCare platform into one of the most complex areas of community service delivery.

In child and family services, risk can change quickly. Teams need to understand who is involved, what has changed, what safety concerns exist and what actions have already been taken.

This edition helps reduce service delivery risk by keeping family context, case records, referrals, safety planning, frontline notes and follow-up activity connected in one Microsoft-native platform. It gives teams clearer visibility across complex cases, stronger handover and a more consistent way to support vulnerable children and families.

This edition is designed for that environment.

It helps teams manage casework, family relationships, referrals, safety planning and frontline service delivery in one connected Microsoft-native platform.

ACT Government’s Children, Youth and Families team is currently piloting the SognosGenogram accelerator, an important feature within the SognosCare for Child and Family Services edition. The pilot is exploring how family and relationship mapping can give teams clearer context across casework, referrals, safety planning and frontline service delivery.

Quick Start delivery pathway

Sognos has strengthened its Quick Start offer.

Quick Start gives organisations a
fixed-scope, fast-track way to get core operations running on Microsoft Dynamics 365 and Power Platform without the cost, risk or time of a long enterprise project.

It is designed for organisations that need a practical starting point, especially where teams are under pressure, current systems are fragmented or the business needs to show progress quickly.

For Microsoft partners and stakeholders, Quick Start provides a clearer path to help organisations move from interest to action.

Read more

Partner alignment with Microsoft healthcare

Sognos has been onboarded to support Microsoft Cloud for Healthcare customers for both their current requirements and future needs.

This is a natural fit for Sognos.

Our role is to help healthcare providers move from platform decisions to working operational outcomes, including intake, case management, care coordination, mobile service delivery, reporting and compliance.

For Microsoft stakeholders, this reinforces where Sognos can add value: translating Microsoft capability into practical healthcare and social care delivery models.

Contact us to find out more.

Client Impact
MICROSOFT PLATFORM IN REAL SERVICE DELIVERY

Client story: Flourish Australia

This edition features the story of Sognos’ work with Flourish Australia, one of Australia’s leading community mental health providers.

Flourish Australia supports more than 10,000 people each year across 70+ sites, with around 900 staff delivering psychosocial services, NDIS support and community outreach programs.

Sognos helped Flourish Australia modernise service delivery with a single Dynamics 365 and Power Platform environment, connecting enquiry, intake, service delivery, claiming and reporting in one system.

This gives frontline teams easier access to the information they need, reducing manual effort and helping them spend more time focused on the people they support.

The result is stronger visibility, more consistent workflows, reduced repeated data entry and a clearer foundation for long-term service improvement.

Explore next
SEE SOGNOS SOLUTIONS IN ACTION

Start watching: explore the demo library

The Sognos demo library gives clients, partners and sector stakeholders a simple way to see Sognos solutions in action.

The library includes product walkthroughs and demonstrations across the Sognos platform, helping teams understand how Microsoft-native solutions support real service delivery workflows.

Follow Sognos on LinkedIn for more updates, insights, client stories and product innovation across health, aged care, community services and complex field operations.

Partnership
SOGNOS & DIGPACKS ARE BRINGING NHS-PROVEN SOLUTIONS TO AUSTRALIA AND NEW ZEALAND

Sognos is partnering with DigPacks to bring a focused portfolio of NHS-proven healthcare solutions to the Australian and New Zealand market, combining DigPacks’ experience across NHS organisations with Sognos’ local healthcare knowledge and Microsoft delivery capability.

Built on the Power Platform, the portfolio includes practical solutions across risk management, governance, workforce processes, vaccination management, privacy and service support, with Sognos providing the local expertise needed to align each solution with Australian and New Zealand requirements, systems and ways of working.

Learn more about DigPacks Power Apps for Healthcare

Thursday 17 Sept, 8.30 am - 10.30 am
Microsoft Office, North Sydney

Find out more

UPCOMING EVENT FOR NFP LEADERS
Designing Services Around Real Lives,
Not System Boundaries

Join Sognos at Microsoft's North Sydney office for a practical conversation with NFP leaders working across health, social and community care.

Featuring Bill Gye OAM, this session will explore how services can be designed around real people, not organisational silos, and how technology can support more connected, human, and practical models of care.

The event is designed for leaders navigating service complexity, workforce pressure, compliance and changing expectations around care delivery.

Thought Leadership

WHAT CARE & SERVICE DELIVERY LEADERS ARE THINKING ABOUT

From aged care reform and frontline admin burden to connected care, compliance, and smarter service delivery, the Sognos Knowledge Hub brings together practical insights for organisations driving real operational change.

Explore the latest articles and ideas shaping complex care, community services and field operations.

Read the latest insights

Most healthcare administration sits outside the core system

Young healthcare worker looking after an elderly person

The future of care is not just more efficient. It is more human

Young women looking after an elderly person

The aged care quality standards: What's changing & how to implement

From chaos to control: Modernising field services

FOLLOW US ON LINKEDIN
Stay connected with Sognos on LinkedIn for new articles, client stories, product updates, events and sector insights across care, service delivery and Microsoft innovation.

Team updates
STRENGTHENING OUR GROWTH TEAM

Kerryn Corbett
Senior Sales Executive

Please join us in welcoming Kerryn Corbett, who joined us in September as Senior Sales Executive.

Kerryn brings more than 15 years of experience in enterprise sales, client engagement and technology-led transformation, with a strong background across government, healthcare, higher education and large enterprise sectors.

She has built trusted relationships with executive leaders and helped organisations turn technology investment into measurable business outcomes.

We welcome her to the Sognos Family.

Kerryn will lead our new business sales efforts, working alongside Reem Mehta, Matthew Thelmo, and Gaurav Sarathe as we continue to grow our presence across Australia and New Zealand.

Reem Mehta
Business Development Representative

Matthew Thelmo
Business Development Representative

Gaurav Sarathe
Business Development Representative

STRENGTHENING OUR DELIVERY LEADERSHIP

Hrishabh (Rishi) Baxi
Head of Delivery

Please join us in welcoming Hrishabh (Rishi) Baxi, who has joined Sognos as Head of Delivery.

Rishi brings more than two decades of experience in project and program management, operational excellence and technology-led transformation. He has extensive experience leading complex delivery functions, building trusted stakeholder relationships and implementing systemised solutions across platforms including Dynamics 365.

In his role, Rishi will support Sognos’ continued growth by strengthening delivery capability, improving delivery consistency and helping teams and clients move with confidence from planning through to successful outcomes.

Website
A CLEARER WAY TO EXPLORE SOGNOS

The refreshed Sognos website is now live, giving clients, partners and sector leaders a simpler way to explore our solutions, sector insights, client stories, events and product updates.

The site brings together our latest work across SognosCare, SognosRoster, SognosGenogram, Finance and Operations, and Microsoft-native transformation for complex care and field service organisations.

Explore our website

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Sognos turns 10 | Recognition across ANZ | Digital Health Sector | Product updates | Flourish Australia | NHS-Proven SolutionsFinance and Operations Capability | Quick Start | Sognos Demo library | Thought Leadership...and much more.

GROWTH, RECOGNITION & MOMENTUM

CONNECTING WITH HEALTHCARE LEADERS

Quick Start delivery pathway

Partner alignment with Microsoft healthcare

Client story: Flourish Australia

Sognos turns 10 | Recognition across ANZ | Digital Health Sector | Product updates | Flourish Australia | NHS-Proven Solutions
Finance and Operations Capability | Quick Start | Sognos Demo library | Thought Leadership

...and much more.