The Future of Care Is Not Just More Efficient. It Is More Human.

Designing Services Around Real Lives, Not System Boundaries

Across health, social and community care, much of the conversation about technology focuses on efficiency.

Reducing admin. Managing workforce pressure. Improving visibility. Supporting teams to do more with less.

Those things matter. For many providers, they are urgent. But they are not the whole story.

The bigger opportunity is how emerging technologies, particularly AI, can help people live more independently, build skills, strengthen wellbeing, contribute to their communities and access more personalised support when it matters most.

That is the focus of Sognos’ upcoming breakfast event, Designing Services Around Real Lives, Not System Boundaries, hosted at Microsoft in North Sydney.

The session, Imagine What’s Possible: The Future of Care, Support and Human Potential, will bring together leaders from health, social and community care to explore a practical and human-centred view of the future of care.

Looking beyond doing more with less

Health, social and community care providers are facing real pressure.

Workforce shortages, rising demand, increasing compliance requirements and growing service complexity are all shaping the way care is delivered. People’s needs are also becoming more complex, often crossing mental health, disability, aged care, housing, employment, family services and community care.

Yet providers are still often expected to deliver support through separate programs, funding streams, systems and reporting frameworks.

For frontline teams and leaders, this creates real operational pressure. Care needs to be coordinated. Mobile teams need visibility. Compliance requirements need to be met. Staff need systems that support their work, not create more administration.

But this event looks beyond efficiency to ask a bigger question.

What could become possible if emerging technologies, particularly AI, helped strengthen agency, independence, wellbeing and human potential?

A future shaped by human-centred innovation

Guest speaker Bill Gye OAM will lead the discussion.

Bill is one of the sector’s most respected leaders in community-led mental health, with more than four decades of experience across community mental health, psychosocial support, employment services, education and service leadership.

His keynote will explore how AI and related technologies can amplify the knowledge, encouragement and personalised support that help people build skills, strengthen wellbeing and achieve greater independence.

The discussion will not ignore the risks and barriers of AI. These are important and must be addressed. But the session will reframe the conversation around opportunity.

How can decades of expertise in care, recovery, behaviour change, learning, motivation, community participation and social connection be combined with emerging technologies to deliver more effective support when and where it matters most?

The promise is not technology replacing human care.

It is technology helping care become more timely, more personal and more connected to the reality of people’s lives.

From future vision to practical action

For Sognos, this conversation connects directly to the work we do with providers across health, social and community care.

The future of care will need more than good intent. It will need connected systems, better workflows, clean data, mobile visibility and tools that support the real work of frontline teams.

Following Bill’s keynote, Sognos will connect this future vision to the practical steps organisations can take today to build more connected, responsive and AI-ready care.

That includes how providers can better support complex care, mobile workforces, compliance, rostering and frontline visibility while reducing admin burden for teams delivering care in the real world.

Because the goal is not simply to make services run faster.

It is to help providers create the conditions for better support, stronger teams and better outcomes for the people they serve.

Who should attend

This event is designed for leaders across health, social and community care, with a strong focus on the not-for-profit sector.

It is especially relevant for CEOs, COOs, CIOs, service delivery leaders, operations leaders, transformation leads, quality and compliance leaders, workforce planning teams and program managers.

The session will be valuable for organisations working across mental health, disability, aged care, community health, family services, psychosocial support, outreach and mobile service delivery.

If you are interested in the future of care, workforce transformation and using technology to create better outcomes for people, this is a conversation you will not want to miss.

Event details

Date and time: Thursday 17 September, 8.30 am to 10.30 am, for a 9.00 am start
Location: Microsoft, Level 27, 1 Denison Street, North Sydney
Register: NFP Real Care — Designing Services Around Real Lives | Sognos

This is a complimentary breakfast event for leaders across health, social and community care, with a strong focus on the not-for-profit sector. Places are limited.