NECA: Transforming Operations with Microsoft Dynamics 365 and Power Platform
The National Electrical and Communications Association (NECA) is Australia's peak industry body representing the interests of over 6,000 electrical and communications contracting businesses. NECA provides a broad range of essential services to its members, including Industrial Relations, Workplace Health & Safety, Technical Knowledge Base support, Registered Training Organisation training, and apprentice training through its Group Training Organisations.
Transforming Operations with Microsoft Dynamics 365
NECA engaged Sognos to enhance operational efficiency and member service delivery through a strategic implementation of Microsoft Dynamics 365 and the Power Platform. The successful deployment has given NECA confidence in their long-term investment in the Microsoft ecosystem.
Sognos is now NECA's strategic partner for Dynamics 365, supporting continuous improvement and helping NECA expand its digital footprint by modernising and integrating key business processes.
The Situation
- Multiple legacy systems
- Disjointed systems leading to multiple sources of truth
- Increasing member base with limited staff leading to growing member frustrations due to ever-growing turnaround time
- Manual payment systems - no online payments for offered services
The Solution
- Fully integrated end-to-end system with Dynamics 365 Sales at the centre, supported by Dynamics NAV and a client Self Service Portal
- Single sign-on for all employees
- Online payment integrated in the Client Self Service Portals
- Ad hoc and predefined reports for general users, managers, and executives
The Impact
- Single source of truth
- Client Self Service Portal decreasing redundant activities across disjointed systems
- Better employee productivity
- Increased visibility of business and employees for management
- Faster reconciliation in NAV due to integrated CRM and online payment system