Asset Security Concepts: A Unified Platform for Growth with Dynamics 365 and Business Central

Asset Security Concepts (ASC), a member of the global SECOM Group, is a national provider of advanced security solutions across Australia. As their operations expanded rapidly, ASC faced growing complexity across key business functions. With accounting, inventory, and scheduling all managed through disconnected systems - ranging from Excel spreadsheets to physical whiteboards - they needed a centralised, scalable solution to streamline operations and support their nationwide growth.

A Unified Platform for Growth

ASC partnered with Sognos to implement Microsoft Dynamics 365 Field Service and Business Central, delivering a seamless, end-to-end platform to unify their core business processes. The solution provided a single source of truth, eliminating manual inefficiencies, reducing duplication, and ensuring consistency across finance, inventory, field service scheduling, and operations.

Now over two years into their Dynamics journey, ASC continues to evolve with confidence. The integrated solution has empowered users at every level to operate efficiently and accurately, with built-in controls and workflows that “just work”.

The Situation

• Broken systems for ERP and Field Service Management
• Inability to push jobs to technicians
• Massive issues with visibility leading to delays, misleading data, inconsistencies, and inefficiency
• Used whiteboards to schedule jobs
• Job costing and accounting was a major issue due to various discrete systems

The Solution

• An end-to-end solution of Dynamics 365 Field Service integrated with Dynamics 365 Business Central
• A single database underneath ERP and Field Service Management to provide complete visibility in real time

The Impact

• Visibility for management, customers, employees, and technicians
• Streamlined processes
• Advanced reporting and analytics
• Increased productivity due to automated smart processes
• Nearly zero paper-based work
• Job profitability visibility with the detailed Job Costing Module