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Natural Power Solutions: End-to-End Digital Transformation with Dynamics 365
“The experience of working with Sognos has been very positive. Their skills, their knowledge, their capabilities and their ability to translate our needs, our requirements into a technical solution has been second to nobody else.”
Natural Power Solutions (NPS) is a premier provider for designing, building, and construction of customised, bespoke power protection solutions in Australia and New Zealand.
The Situation
- Over 5,000 PM contracts being managed via Excel
- Failure to adhere to promised dates
- No visibility of Work Order statuses
- Assets managed via MS Excel, no visibility of service history
The Solution
- Deliver an end-to-end digital solution that streamlined business processes from lead generation through to invoicing
- Provide a 360-degree view of each customer to support a premium customer experience
- Integrate Microsoft Dynamics 365 Sales, Field Service, Power BI, Power App, and MYOB
The Impact
- Pro-active PM renewals
- System self-managing long-term PM contracts
- Visibility of work in pipeline to plan accordingly
- End-to-end service history visibility for assets
- Increased sales due to advanced reporting
- Sales and service team have a single source of truth
- End-to-end process management from quoting to Work Order execution to invoicing