The Field Service Management (FSM) Summit 2024 in Sydney brought together the brightest minds in service innovation, and Sognos Solutions was proud to be part of the conversation at the FSM Summit Sydney event. As a trusted Microsoft partner and field service technology specialist, our team joined industry leaders, partners, and peers to explore the next generation of field service transformation.
The FSM Summit Sydney event was packed with valuable insights on automation, customer expectations, workforce challenges, and the impact of AI on field service delivery. For Sognos, it was more than a networking opportunity. Additionally, it was a reaffirmation of our mission to help clients modernise operations through Microsoft Dynamics 365 and the Power Platform.
Key Takeaways from FSM Summit 2024
- AI is no longer on the horizon — it’s here.
The field service industry at FSM Summit Sydney is rapidly embracing AI to optimise scheduling, anticipate equipment failure, and enhance customer experiences. Microsoft’s Copilot capabilities were front and centre, reinforcing how intelligent service is becoming the new normal. - Data-driven decision-making is the new standard.
From asset performance to technician productivity, FSM leaders are prioritising platforms that deliver real-time insights. As one speaker noted, “If you’re not measuring it, you’re not managing it.” We couldn’t agree more. - People-first innovation is critical.
Amid all the tech, there was a strong focus on workforce enablement — ensuring field technicians have the right tools, training, and support to succeed. At Sognos, we’re passionate about building systems that empower people as much as they optimise process.
The Sognos Team in Action
It was fantastic to see our leadership team connecting with industry peers and participating in breakout sessions at FSM Summit Sydney. We showcased how our clients are achieving real results with Dynamics 365 Field Service. We also had the opportunity to strengthen relationships with Microsoft. This reaffirmed our shared commitment to digital transformation in complex, regulated service industries.
“So great to see this incredible community of service leaders coming together at FSM Summit Sydney. The energy and insight were unmatched.” Rick Vosila, Co-Founder at Sognos
We left the FSM Summit Sydney more energised than ever about the future of field service. Moreover, we are excited about the role Sognos will continue to play in shaping it. Whether you’re in utilities, infrastructure, transport, or logistics, we’re here to help. We simplify complexity, reduce costs, and enhance service delivery with the Microsoft technology stack.
