National Electrical and Communications Association (NECA)
Industry
Not for Profit
State
Operates Nationally
Products and services
Dynamics 365 Sales
Dynamics NAV
Client Self Service Portal
Size
300+
The National Electrical and Communications Association (NECA) is Australia’s peak industry body representing the interests of over 6,000 electrical and communications contracting businesses. NECA provides a broad range of essential services to its members, including Industrial Relations (IR), Workplace Health & Safety (WHS), Technical Knowledge Base (TKB) support, Registered Training Organisation (RTO) training, and apprentice training and support through its Group Training Organisations (GTOs). In addition, NECA offers legal advice and representation via NECA Legal.
Transforming Operations with Microsoft Dynamics 365 and Power Platform
NECA engaged Sognos to enhance operational efficiency and member service delivery through a strategic implementation of Microsoft Dynamics 365 and the Power Platform. The outcome of this implementation was a strong validation of the platform’s capabilities and alignment with NECA’s digital strategy.
The successful deployment has given NECA confidence in their long-term investment in the Microsoft ecosystem. Sognos is now NECA’s strategic partner for Dynamics 365, supporting continuous improvement and helping NECA expand its digital footprint by modernising and integrating key business processes.
As part of this digital transformation, NECA is gradually replacing legacy systems with scalable Microsoft-based solutions, ensuring improved agility, stronger reporting, and enhanced member engagement. Together, Sognos and NECA are building a foundation for sustainable growth and service innovation across the organisation’s national operations.
Situation
- Multiple Legacy Systems
- Disjointed systems leading to multiple sources of truth
- Increasing Member base with limited staff leading to growing member frustrations due to ever-growing turn around time
- Manual payment systems–lockon online payments for offered services
Solution
- Fully integrated end to end system with Dynamics 365 Sales in the center supported by Dynamics NAV and client Self Service Portal
- Single Sign on for all employees
- Online Payment integrated in the Client Self Service Portals
- Ad hoc and predefined reports for general users, managers and executives
Impact
- Single Source of Truth
- Client Self Service Portal decreasing the plethora of redundant activities in disjointed systems
- Better employee productivity
- Increased visibility of business and employees for management
- Faster reconciliation in NAV due to integrated CRM and Online Payment system