All Purpose Pumps
Industry
Pumping Solutions
(Installation and Maintenance)
State
Victoria, Australia
Products and services
Dynamics 365 Field Service
Dynamics 365 for Sales
PowerApps
PowerBI
Office 365
Size
100-150
All Purpose Pumps (APP) is a leading Australian provider of water and wastewater pumping solutions, offering design, manufacturing, installation, and servicing for commercial, industrial, and residential applications. With a strong focus on quality, reliability, and innovation, APP supports customers nationwide with end-to-end pumping solutions.
From System Repair to Strategic Technology Partnership
Sognos first partnered with All Purpose Pumps to repair and stabilise their heavily customised Dynamics 365 CRM system, which had become difficult to manage and upgrade. When the time came to transition to the new Unified Interface as part of the 2020 Wave 1 upgrade, the extent of the existing customisations made a direct upgrade risky. Sognos worked closely with APP to deliver a safe, strategic migration path—ensuring minimal disruption and maximum platform stability.
Building on this success, Sognos then implemented Dynamics 365 Field Service, integrated with APP’s Sales CRM, to manage day-to-day service and installation operations. This transformation provided APP with complete end-to-end visibility of customers, prospects, and operational activities.
Today, APP’s team is able to proactively manage every aspect of customer engagement – from initial sales interactions to post-installation service – with confidence and efficiency. This success has cemented Sognos as APP’s trusted strategic technology partner, as we continue working together to build, transform, and migrate all applications to the Microsoft ecosystem.
Situation
- Discrete systems
- Manual / Different Processes to create Quote
- Agreements were being managed in Excel files
- Running behind the schedule for PM Jobs
- Quote to Work Order process was not in one system and hence added delays, inconsistencies and inefficiency
Solution
- Deliver the Dynamics 365 Field Service System on top of their Dynamics 365 for Sales Solution
- Integration with the back end Inventory System to give dispatchers visibility of Van stock and Main warehouses
- APP are also in the process of replacing their current ERP with Business Central, with our support. This is planned for in the coming quarters
Impact
- Single source of truth for information
- Ability to execute end to end service process in one system
- Provide better customer experience
- Once setup Agreements helpedschedulers to efficiently manage agreements
- Integration with backend system gave right visibility to each department
- Visibility of inventory for technicians and dispatchers