Auckland Airport
Industry
Transport
State
Auckland, New Zealand
Products and services
Dynamics 365 Field Service
Dynamics 365 Customer Service
Power Platform
Size
350+
Auckland Airport is New Zealand’s largest and busiest airport, serving as a critical gateway for international and domestic travel and freight. As a key piece of national infrastructure, the airport is committed to innovation and operational excellence to meet the evolving needs of passengers, airlines, and stakeholders.
Expanding Digital Capabilities with Microsoft Dynamics 365 and Power Platform
Following the successful implementation of a new Dynamics 365-based solution, Auckland Airport (AKL) gained the confidence and visibility needed to consider the platform a strategic asset. The results highlighted the value of investing in a scalable, integrated system that could support ongoing transformation.
With Sognos now serving as AKL’s strategic Microsoft Dynamics 365 partner, the relationship has evolved into one of continuous improvement. Sognos is working closely with the airport team to optimise the current platform and progressively expand its capabilities across the broader Dynamics 365 and Power Platform ecosystem.
This strategic direction includes replacing legacy, non-Microsoft applications with modern, cloud-based tools that deliver better alignment, agility, and data-driven insights, supporting AKL’s long-term operational goals.
Situation
- System reaching end of life, tight timeline
- Central System for Operations and Engineering Services to manage faults in all engineering Assets
- Manual rules and processes for managing and scheduling faults for Asset Maintenance, Manage from incision to Cost Recovery and Regulatory reporting
- Legacy system SILO to GIS, EAM, Incident Management System, Risk Management System, Finance System, Emergency Management System
Solution
- Custom built, scheduling workflow to automatically assign Jobs for Asset fault management and maintenance based on the type of Fault, priority and technician capabilities and skillsets (In house techs and contractors)
- End to end Fault Management solution (Based on Dynamics 365 Field Services workload) to manage faults from logging, fault diagnosis, auto-routing, scheduling, mobile application, cost recovery, regulatory reporting ensuring compliance requirements such as JSAs, SWMS etc.
- Solution integrated with JDE CAM, IMPAC Risk Management, Incident Management, ArcGIS and Emergency Management system
Impact
- System rolled out within timeline and budget
- 100% business and end adaptability of the newly implemented system
- Current solution leveraged by the entire Operations and Engineering Services team to manage all Engineering Assets on Airside and Landside
- End to end integrated system to support the end user needs
- Added value for the business to enter a Continuous Improvement mode to invest further on the solution and release new features
"Thank you to the Sognos team…hoping to see you and thank you in person for such a successful implementation….. Looking forward to a continued successful partnership with Sognos as our Field Service support partners!"