Asset Security Concepts Pty Ltd (ASC)
part of the SECOM Group
Industry
Intelligent Security Solutions
Install and Maintain
State
Operates Nationally
Products and services
Dynamics 365 Field Service
Dynamics 365 Business Central
Office 365
Size
50-70
Asset Security Concepts (ASC), a member of the global SECOM Group, is a national provider of advanced security solutions across Australia. As their operations expanded rapidly, ASC faced growing complexity across key business functions. With accounting, inventory, and scheduling all managed through disconnected systems, ranging from Excel spreadsheets to physical whiteboards, they needed a centralised, scalable solution to streamline operations and support their nationwide growth.
A Unified Platform for Growth with Dynamics 365 and Business Central
ASC partnered with Sognos to implement Microsoft Dynamics 365 Field Service and Business Central, delivering a seamless, end-to-end platform to unify their core business processes. The solution provided a single source of truth, eliminating manual inefficiencies, reducing duplication, and ensuring consistency across finance, inventory, field service scheduling, and operations.
Now over two years into their Dynamics journey, ASC continues to evolve with confidence. The integrated solution has empowered users at every level to operate efficiently and accurately, with built-in controls and workflows that “just work”. With Sognos as their ongoing strategic partner, ASC is continuously translating new operational ideas into innovative digital solutions that further enhance productivity and performance.
Situation
- Broken Systems for ERP and FieldService Management
- Inability to push jobs to tech
- Massive issues for visibility leading to delays in execution, misleading data, inconsistencies in process and inefficiency
- Used Whiteboards to schedule the Jobs
- Job Costing and accounting was a major issue due to various discrete system
Solution
- An end-to-end solution of Dynamics365 Field Service integrated with Dynamics 365 Business Central was implemented for ASC.
- With this, ASC has only one database underneath their ERP and Field Service Management solution to provide them complete visibility in real time and track data and jobs at every minute level
Impact
- Visibility for the management, customers, employees and technicians
- Streamlined processes
- Advanced Reporting and Analytics
- Increased Productivity due to automated smart processes
- Nearly zero paper-based work (which was one of the key frustrations of their GM)
- Job profitability visibility with the detailed Job Costing Module