Sognos

Natural Power Solutions Pty Ltd (NPS)

With Daniel Sargent, Head of Sales, Natural Power Solutions

Company

Natural Power Services (NPS) is a premier provider for designing, building and construction of customised, bespoke power protection solutions in Australia and New Zealand.

nps.com.au

Size

30-50

Industry

Power and Lighting Protection

(Industrial Services)

State

Operates Nationally

Products and services

Dynamics 365 Field Service 

Dynamics 365 for Sales
PowerApps

PowerBI
Office 365

“It was all about value-add. By implementing this system, we’ve been able to demonstrate that value by talking to the customer, showing them what they have, showing them what they need and showing them when they actually plan to do some changes.” “The experience of working with Sognos has been very positive. Their skills, their knowledge, their capabilities and their ability to translate our needs, our requirements into a technical solution has been second to nobody else” “The benefits of using Sognos is the speed of implementation and the ease of doing business with…our staff feels confident that when there is a problem, they can ring Sognos and get a resolution”

Situation
  • Over 5000 PM Contracts being managed via Excel
  • Failure to adhere to promised dates
  • No visibility of Work Order statuses
  • Assets managed via MS Excel, no visibility of service history
Solution
  • Deliver an end-to-end digital solution that streamlined business processes from lead generation through to invoicing
  • Provide a 360-degree view of each customer to support a premium customer experience
  • Integrate Microsoft Dynamics 365 Sales, Field Service, Power BI, Power App and MYOB.
Impact
  • Pro-active PM Renewals
  • System self managing long term PM Contracts
  • Visibility of work in pipeline to plan accordingly
  • End to end Service History visibility for Assets
  • Increased Sales due to advanced reporting 
  • Sales and Service team have a single source of truth
  • End to End Process Management from Quoting to Work Order Execution to Invoicing