National Electrical and
Communications Association
Industry
Not for Profit
State
Operates Nationally
Products and services
Dynamics 365 Sales
Dynamics NAV
Client Self Service Portal
Size
30+
NECA
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the National Electrical and Communications Association, is the peak industry body representing the interests of
the electrical and communications contracting industry across Australia. They have over 6,000 member organisations.
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Their core services and offerings include
Industrial Relations (IR), Workplace, Health & Safety (WHS), Technical Support
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including TKB, Training & development (RTO), and Apprentice Training & Support (via our GTOs).
Legal Advice, Assistance & Representation (via NECA Legal)
Situation
Multiple Legacy Systems
Disjointed systems leading to multiple sources of truth
Increasing Member base with limited staff leading to growing member frustrations due to ever-growing turn around time
Manual payment systems–lockon online payments for offered services
Solution
Fully integrated end to end system with Dynamics 365 Sales in the center supported by Dynamics NAV and client Self Service Portal
Single Sign on for all employees
Online Payment integrated in the Client Self Service Portals
Ad hoc and predefined reports for general users, managers and executives
Impact
Single Source of Truth
Client Self Service Portal decreasing the plethora of redundant activities in disjointed systems
Better employee productivity
Increased visibility of business and employees for management
Faster reconciliation in NAV dueto integrated CRM and Online Payment system