Sognos

National Electrical and Communications Association

Industry

Not for Profit

State

Operates Nationally

Products and services

Dynamics 365 Sales

Dynamics NAV

Client Self Service Portal

Size

30+

NECA - the National Electrical and Communications Association, is the peak industry body representing the interests of the electrical and communications contracting industry across Australia. They have over 6,000 member organisations. ” Their core services and offerings include Industrial Relations (IR), Workplace, Health & Safety (WHS), Technical Support - including TKB, Training & development (RTO), and Apprentice Training & Support (via our GTOs). Legal Advice, Assistance & Representation (via NECA Legal)

Situation
  • Multiple Legacy Systems
  • Disjointed systems leading to multiple sources of truth
  • Increasing Member base with limited staff leading to growing member frustrations due to ever-growing turn around time
  • Manual payment systems–lockon online payments for offered services
Solution
  • Fully integrated end to end system with Dynamics 365 Sales in the center supported by Dynamics NAV and client Self Service Portal
  • Single Sign on for all employees
  • Online Payment integrated in the Client Self Service Portals
  • Ad hoc and predefined reports for general users, managers and executives
Impact
  • Single Source of Truth
  • Client Self Service Portal decreasing the plethora of redundant activities in disjointed systems
  • Better employee productivity
  • Increased visibility of business and employees for management
  • Faster reconciliation in NAV dueto integrated CRM and Online Payment system