First in Field Service Management | Sognos

Local Government

Resilient and Connected Communities Through Managed Infrastructure, Facilities and Services.

The local council/public sector has some of the most interesting requirements when it comes to managing the way work is executed in the field. From utility installations to community-based health, service expectations are high, and budgetary pressure is even higher. As a result, today’s civil servants are overworked and under-utilised.

Workers are often handling a number of variables before, during, and after completing required work orders. In order to be efficient, they need easy access to information and community data, as well as the ability to collect information and submit reports on site.

Ease Budgetary Pressure and Reduces Operating Costs.

The Sognos Field Service Management (FSM) solution built on the Microsoft Dynamics 365 platform can help federal, state, and municipal governments and councils become more responsive, effective, and efficient within their communities. For your workers and community, the proper implementation can have a significant impact.

Better Customer Service

With instant access to work order information, service updates, and optimal routes, now your field workers can deliver the best customer experience possible.

Effective Capacity Planning

Deliver better planning and management of your skilled resources and workload. Efficient allocation of time and resources will help reduce costs, alleviate overtime, and ensure that every field based worker is time optimised.

Low-Cost Mobility

The legacy systems must stay – that is okay as often (not always) a field service solution can be integrated into your current legacy systems.

Smart Shift Scheduling

Create worker plans and scheduling with speed and ease allowing your people to receive real-time changes or updates to their schedule, so they stay on track and in touch from anywhere.

Service Performance Measurement

Improve productivity and performance with optimisation of operations delivering more accurate and timely information as entered, tracked, and measured based on historical and current data. 

Getting More From Your Community Assets.

Councils and other local authorities tend to have large maintenance departments, working to maintain a substantial spread of different types of assets. Just keeping track of these assets can require significant effort, unless automated.

Making Sure Your Assets Are Well Maintained & Operational
Keeping Track of Assets & Who is Using Them
Reducing Administration & Maintenance Costs
Increasing Co-location, Partnership Working & Sharing of Knowledge

Predictive Maintenance Saves Costs.

Your maintenance staff will also find they spend less time doing manual paperwork, travelling to critical incidents, and more time responding to predictive maintenance alerts, preventing outages and failures before they occur.

Company & Fleet Vehicles of Any Type
Buildings, Commercial & Residential
Parks & Leisure Facilities Maintenance
Portable & Stationary Equipment
Fault Reports, History & Resolutions
Service & Warranties of Equipment
Building Electronic Sensors Monitoring (Example: Temperature)
Access Routes, Power Usage & Other Utilities

To learn more about our us; view our eBook below.

Customer Success
Penrith City Council

Deloitte Digital subcontracted us to provide Penrith City Council with an entirely custom solution to manage PCC’s Day to Day
Resource Crew (Team members) Movements for their Field Operations team given our background and expertise with Dynamics
365 Field Service.

Penrith City Council

Maximise Your Budget Through Accountability.

Take advantage of FSM to enhance efficiency, responsiveness, and service delivery to your community.

Maintain and repairing of public infrastructure such as roads, bridges, parks, and utilities by equipped teams with relevant devices and tools, to ensure timely inspections, repairs, and upkeep of assets.

Manage/conduct regular inspections, update asset records, and identify maintenance needs for preventive actions to optimise asset utilisation.

Assist coordination with other emergency services to mitigate impact and restore baseline services.

Environmental monitoring and compliance activities including monitoring air and water quality, waste management, and environmental conservation efforts including the collection of data, conducting tests, and reporting findings.

Enforce and verify regulatory compliance across various sectors such as building codes, health and safety standards, and business licenses to ensure nothing lapses.

Communicate directly with the community, gather feedback on services, identify concerns, and address issues fostering positive relationships with residents and other community stakeholders.

Utilise data to improve decision-making and resource allocation including real-time data on service delivery, asset performance, and operational efficiency.

Optimise routes, schedules, and logistics for field operations minimising travel time, reducing costs and fuel consumption, while maximising productivity.

Invest in training programs, certifications, and skill development initiatives ensuring you deploy personnel who are equipped with the necessary knowledge and expertise.

Track response times, resolution rates, customer satisfaction, and cost per service. This enables you to monitor performance, identify areas for improvement, and make data-driven decisions to enhance your service delivery.

Scalable, Manageable, Advantages And Benefits.

We work effectively with local councils to streamline operations, improve service quality, and enhance overall efficiency in serving your communities.

A single Platform to Manage All Processes Across Communities of Any Size
Admins & Technicians Reduce Lost Time & Increase Customer Engagements
Focus On Customer-centric Processes Through Customer Service Optimisation
Complete Flexibility to Match All Organisational Requirements
Streamlines Both Customer Facing & Field Operations
Improves Service & Customer Satisfaction By Increasing the Accuracy and Quality of Field Service Processes
Reduces Operational Costs by Increasing Efficiency & Eliminating Errors

Ready to get started?

Let us exceed your expectations! 

Contact us to discuss how our team can deliver exceptional FSM outcomes for your organisation.