Local Government
Resilient and Connected Communities Through Managed Infrastructure, Facilities and Services.
Ease Budgetary Pressure and Reduces Operating Costs.
Better Customer Service
With instant access to work order information, service updates, and optimal routes, now your field workers can deliver the best customer experience possible.
Effective Capacity Planning
Low-Cost Mobility
The legacy systems must stay – that is okay as often (not always) a field service solution can be integrated into your current legacy systems.
Smart Shift Scheduling
Create worker plans and scheduling with speed and ease allowing your people to receive real-time changes or updates to their schedule, so they stay on track and in touch from anywhere.
Service Performance Measurement
Improve productivity and performance with optimisation of operations delivering more accurate and timely information as entered, tracked, and measured based on historical and current data.
Getting More From Your Community Assets.
Councils and other local authorities tend to have large maintenance departments, working to maintain a substantial spread of different types of assets. Just keeping track of these assets can require significant effort, unless automated.
Making Sure Your Assets Are Well Maintained & Operational
Keeping Track of Assets & Who is Using Them
Reducing Administration & Maintenance Costs
Increasing Co-location, Partnership Working & Sharing of Knowledge
Predictive Maintenance Saves Costs.
Your maintenance staff will also find they spend less time doing manual paperwork, travelling to critical incidents, and more time responding to predictive maintenance alerts, preventing outages and failures before they occur.
Company & Fleet Vehicles of Any Type
Buildings, Commercial & Residential
Parks & Leisure Facilities Maintenance
Portable & Stationary Equipment
Fault Reports, History & Resolutions
Service & Warranties of Equipment
Building Electronic Sensors Monitoring (Example: Temperature)
Access Routes, Power Usage & Other Utilities
Customer Success
Penrith City Council
Deloitte Digital subcontracted us to provide Penrith City Council with an entirely custom solution to manage PCC’s Day to Day
Resource Crew (Team members) Movements for their Field Operations team given our background and expertise with Dynamics
365 Field Service.
Penrith City Council
Maximise Your Budget Through Accountability.
- Maintenance and Repairs
Maintain and repairing of public infrastructure such as roads, bridges, parks, and utilities by equipped teams with relevant devices and tools, to ensure timely inspections, repairs, and upkeep of assets.
- Asset Management:
Manage/conduct regular inspections, update asset records, and identify maintenance needs for preventive actions to optimise asset utilisation.
- Emergency Response
Assist coordination with other emergency services to mitigate impact and restore baseline services.
- Environmental Monitoring
Environmental monitoring and compliance activities including monitoring air and water quality, waste management, and environmental conservation efforts including the collection of data, conducting tests, and reporting findings.
- Inspections and Compliance
Enforce and verify regulatory compliance across various sectors such as building codes, health and safety standards, and business licenses to ensure nothing lapses.
- Community Engagement:
Communicate directly with the community, gather feedback on services, identify concerns, and address issues fostering positive relationships with residents and other community stakeholders.
- Data Collection and Analysis:
Utilise data to improve decision-making and resource allocation including real-time data on service delivery, asset performance, and operational efficiency.
- Route Management and Logistics
Optimise routes, schedules, and logistics for field operations minimising travel time, reducing costs and fuel consumption, while maximising productivity.
- Training and Skill Development:
Invest in training programs, certifications, and skill development initiatives ensuring you deploy personnel who are equipped with the necessary knowledge and expertise.
- Performance Monitoring and KPI Tracking
Track response times, resolution rates, customer satisfaction, and cost per service. This enables you to monitor performance, identify areas for improvement, and make data-driven decisions to enhance your service delivery.
Scalable, Manageable, Advantages And Benefits.
We work effectively with local councils to streamline operations, improve service quality, and enhance overall efficiency in serving your communities.
A single Platform to Manage All Processes Across Communities of Any Size
Admins & Technicians Reduce Lost Time & Increase Customer Engagements
Focus On Customer-centric Processes Through Customer Service Optimisation
Complete Flexibility to Match All Organisational Requirements
Streamlines Both Customer Facing & Field Operations
Improves Service & Customer Satisfaction By Increasing the Accuracy and Quality of Field Service Processes
Reduces Operational Costs by Increasing Efficiency & Eliminating Errors
Ready to get started?
Let us exceed your expectations!
Contact us to discuss how our team can deliver exceptional FSM outcomes for your organisation.