Customer Relationship Management

A CRM Can Assist Your Brand by Strengthening Your Customer Relationships and Retention.

Gain a competitive advantage by unlocking a 360-degree view of the customer journey with Microsoft Dynamics 365.

We work with you to leverage technology such as generative AI and Microsoft Copilot to help deliver streamlined, hyper-personalised customer engagement, that empowers your team and gives you a truly holistic view of your revenue stream.

Your Business Benefits with Microsoft CRM.

Allows organisations to store all customer data in one dentralised location allowing for easy access to empower your team to understand your customers better and tailor interactions accordingly

Enables stronger alignment between sales and marketing teams to work together more effectively to generate and nurture leads, ultimately driving more sales

Track customer interactions across various touchpoints, to build stronger relationships with customers through personalised experiences and timely responses

Offers features that streamline repetitive tasks and
processes, to efficiency and allow employees to focus on more high-value activities

Provide tools to make informed decisions/strategies by analysing data and reporting for areas such as sales performance, customer satisfaction, and marketing ROI

Specifically designed to scale with the growth without sacrificing performance or usability

Seamlessly integrates with other Microsoft productivity tools making it easier for organisations to leverage their existing technology stack and ensure smooth collaboration

Microsoft CRM offers robust security features to
protect sensitive customer data from unauthorised access or breaches

The Advantages of Working With Us!


Our team works you to the understand the specific needs of your organisation to ensure we deliver a solution that best suit your requirements.


If your solution needs to integrate with other tools and systems used in your organisation, we can facilitate seamless integration between your CRM and other applications, maximising efficiency, and data flow.

Data Migration

Transitioning data from an existing system to a new CRM, can sometimes be a complex and time consuming process. Our experts have the tools and expertise to migrate your data accurately and securely,
minimising the risk of data loss or corruption.


Your organisation is unique, and a one-size-fits-all approach rarely works for CRM implementation.

Our team can customise the CRM to match your processes and goals, ensuring optimal functionality and usability.

Training & Support

We provide training for your team to ensure they can effectively use your CRM solution.

Best Practices

Sognos solution experts understand industry best practices, we incorporate them along with your organisations best practices to ensure your solution delivers to your organisations goals. 


As your business grows, your CRM needs evolve. We design and implement a scalable CRM solution that can adapt to your changing needs over time.


Our experts have the experience of having done this before on our side, we can set up your solution efficiently, saving you time
and resources.

A Comprehensive Solution That Connects Your Organisation to Your Customers.

A Microsoft CRM implemented by Sognos empowers your organisation to better understand your customers, streamline processes, drive sales, and ultimately, grow more efficiently.

Connect With Us To Effectively Manage Your Customer Relationships.

We look forward to helping you strengthen your customer relationships for future growth!