Sognos

Asset Security Concepts Pty Ltd. (ASC)

Industry

Intelligent Security Solutions Install and Maintain

State

Operates Nationally

Products and services

Dynamics 365 Field ServiceDynamics 365 Business CentralOffice 365

Size

50-70

ASC are a part of the SECOM Group and were expanding rapidly. ASC had separate accounting, inventory management (excel) and scheduling solutions (white board) while they operate nationally and hence they needed a solution that had an appetite to support them end to end and streamline their processes. They needed one single source of truth to increase their efficiency and productivity. Dynamics Field Service along with Business Central has provided them with one single source of truth and an end - to - end solution where users can’t go wrong! It has been over two years since the implementation now, and we have only been supporting them in transforming more of their ideas into a technical solution

Situation
  • Broken Systems for ERP and FieldService Management
  • Inability to push jobs to tech
  • Massive issues for visibility leading to delays in execution, misleading data, inconsistencies in process and inefficiency
  • Used Whiteboards to schedule the Jobs
  • Job Costing and accounting was a major issue due to various discrete system
Solution
  • An end-to-end solution of Dynamics365 Field Service integrated with Dynamics 365 Business Central was implemented for ASC.
  • With this, ASC has only one database underneath their ERP and Field Service Management solution to provide them complete visibility in real time and track data and jobs at every minute level
Impact
  • Visibility for the management, customers, employees and technicians
  • Streamlined processes
  • Advanced Reporting and Analytics
  • Increased Productivity due to automated smart processes
  • Nearly zero paper-based work (which was one of the key frustrations of their GM)
  • Job profitability visibility with the detailed Job Costing Module